Refund policy

Refunds & Returns Policy

Due to the nature of our products, we operate a strict no returns policy on research chemicals and related products.

All products sold are intended strictly for research purposes only. To protect product integrity, safety, hygiene standards, and chain-of-custody control, we cannot accept returns once an order has been dispatched.

No Returns

We do not accept returns on research chemicals, peptides, SARMs, liquids, capsules, vials, pens, or any other research-use products once they have been dispatched.

This is due to health and safety reasons, product integrity, tampering risks, storage requirements, and research handling standards.

Products cannot be returned for change of mind, incorrect product selection, duplicate orders, or because the customer no longer requires the item.

No Cash Refunds

All sales are final once an order has been placed and processed.

Unless a monetary refund is required by law, approved refunds will be issued as store credit only, to be used against future orders on our website.

Store credit has no cash value, cannot be exchanged for cash, and can only be used towards future purchases.

Please ensure you are ordering the correct product before completing your purchase.

Exceptions – Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, you must contact us within 24 hours of delivery.

To review your claim, we may require:

Photographic evidence of the issue
Your order number
Details of the product received
Photos of the packaging, label, and contents

Once reviewed, we may offer a replacement or store credit where appropriate.

Refunds will not be issued unless legally required.

Order Accuracy

It is the customer’s responsibility to ensure all order details are correct at the time of purchase.

We are not responsible for customer errors made during checkout, including selecting the wrong product, incorrect quantities, wrong delivery address, or duplicate purchases.

Once an order has been processed or dispatched, we may be unable to amend or cancel it.

Shipping Issues

Once an order has been dispatched, responsibility may depend on the shipping method and protection selected at checkout.

Standard Delivery: We are not liable for lost, missing, delayed, or stolen parcels once dispatched.

Shipping Protection / Insurance Cover: Where cover has been selected, we will assist in resolving eligible delivery issues where possible, subject to the terms of the cover.

Customers must report delivery issues promptly so they can be reviewed with the courier.

Contact

For any issues relating to your order, please contact us using the online contact form on our website or via the chat widget.

We aim to respond within 24–48 hours during working days.

Important Notice

All products sold are intended strictly for research purposes only.

By placing an order, you acknowledge and agree to this Refunds & Returns Policy in full, including our no returns policy on research chemicals and our store credit only refund policy, except where a monetary refund is required by law.