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Ensuring timely delivery is our top priority. We aim to dispatch all in-stock orders placed before 1.30p.m. from Monday to Thursday and before 12 p.m. on Fridays (excluding bank holidays).

Should you place an order after our courier deadlines, rest assured it will be shipped on the subsequent working day (excluding bank holidays).

To enhance your shopping experience, we collaborate with various delivery partners. Tracking is available for all UK orders, and orders exceeding £79 qualify for free delivery.

* From shipping confirmation email notification being sent. Delivery times are not guaranteed. Excludes special orders and subject to stock availability.

*** Form of ID will be required at collection. Excludes special orders and subject to stock availability.

Shipping & Dispatch

You will receive a 'Shipping Confirmation' email once your order has been dispatched. It will include tracking information and the courier tracking link you can use to follow the progress of your order. It is imperative to provide your correct email address, otherwise, you will not receive this email. In rare cases, your email provider filters our emails into your spam folder, so please check this folder before contacting us. All orders go through fraud screening. If any issues arise, shipment may be delayed until they are resolved.

If you do not receive your order by the expected delivery date stated, you MUST inform us within 12 hours by emailing us at justpeptides@protonmail.com so we can investigate with the relevant courier immediately. Failure to do so may mean we are unable to remedy the problem which may include a refund or reshipment of your order.

Incorrect delivery information as stated by the customer is the responsibility of the customer who will be charged for carriage if we need to make a collection on their behalf and/or the order needs to be reshipped.

We do need to state that it is the customer's responsibility to ensure they are present to sign for their order. In no way can we and/or our couriers be held liable for failed deliveries, unless either party has been negligent in their duty to deliver. 

You can easily monitor your order progress through the designated courier by using their mobile app.

Tracking & Delivery 

You can easily monitor your order progress through the designated courier by using their mobile app:

Shipping Protection – Terms & Conditions

Customers may choose to add Shipping Protection to safeguard their products against unforeseen delivery issues. By selecting this option, you acknowledge and agree to the following Shipping Protection Terms & Conditions. Shipping Protection is a customer service add-on and not an insurance product. It offers replacements or store credit for qualifying delivery issues at our discretion.

1. What Shipping Protection Covers

1.1 Lost Shipments

Your order will be considered lost if:

  • Tracking information shows no updates for 10 consecutive business days, or
  • The courier confirms the parcel has been lost in transit.

1.2 Stolen Deliveries

Shipping Protection covers stolen packages when:

  • Tracking shows “Delivered,” but the parcel is not received.
  • The claim is submitted within 48 hours of the recorded delivery time.

Verification may be required (e.g., a delivery dispute form or basic evidence).

1.3 Damaged Goods

Products damaged during shipping are covered. This includes:

  • Crushed boxes
  • Broken seals
  • Spilled or melted contents
  • Torn or compromised packaging

Claims must be sent within 48 hours of delivery with clear photos/video.

2. What Shipping Protection Does Not Cover

Shipping Protection does not apply to:

  • Incorrect or incomplete addresses provided by the customer
  • Deliveries sent to parcel lockers, forwarding services, or temporary locations
  • Delays caused by customs, courier backlogs, weather, or Peptides-specific checks
  • Packages returned because the customer was unavailable or failed to collect
  • Damage to the external shipping box that does not impact the product
  • Orders where Shipping Protection was not purchased at checkout

3. Filing a Claim

To submit a Shipping Protection claim, please use our dedicated claims portal:

  • Full name and order number
  • Description of the issue
  • Photo/video evidence (for damage claims)
  • Confirmation of non-receipt, if applicable

Time limits:

  • 48 hours for stolen or damaged parcels
  • 7 days for lost parcels

All claims are reviewed individually to ensure accurate resolution.

4. Resolutions (Replacements / Store Credit)

If your claim is approved, we will issue either:

  • A free replacement order, or
  • Store credit or refund (at our discretion)

Shipping Protection fees are non-refundable.

5. Customer Responsibilities

When ordering, customers are responsible for:

  • Providing a correct and complete delivery address
  • Monitoring tracking updates and being available to receive delivery
  • Reporting any issues in the required timeframe
  • Understanding Peptides-related delivery restrictions for their country or state

6. Opting Out of Shipping Protection

If you choose not to purchase Shipping Protection:

  • You assume full responsibility for lost, stolen, or damaged parcels
  • We cannot issue replacements or compensation for courier-related issues
  • Peptides delivery complications (e.g., state restrictions, customs inspections) are the customer's risk

7. Updates to These Terms

We reserve the right to update, modify, or amend these Terms & Conditions at any time. The terms active at the time of purchase apply to that order.